At Ink Wave Digital, customer satisfaction is important to us. Due to the nature of digital products, our refund policy differs from physical goods.
Digital Product Policy
All products sold on Ink Wave Digital are digital downloads. Once a product has been delivered or downloaded, refunds may not be available.
Eligible Refund Situations
- You were charged multiple times for the same order
- The product file is corrupted or inaccessible
- You did not receive your digital product after purchase
- A technical issue prevented successful delivery
Non-Refundable Situations
- Change of mind
- Accidental purchases
- Unsupported device compatibility issues
- Failure to read product descriptions
Support Assistance
If you experience issues with your order, please contact our support team before requesting a refund.
Refund Processing
Approved refunds may take several business days to process depending on your payment provider.
Contact Us
For refund inquiries, please contact us through our official support channels.